Conclusion the list of the used literature introduction

1.3.Improve Your Nonverbal Communication Skills.
What is the difference?Your words aren’t as important as the conviction, passion and energy behind them, as Mark Twain used to say. When delivering a speech, your non-verbal communication is at least as important – if not more – than what you actually say. When used well, body language is a powerful tool that can help you gain credibility and persuade your audience.First step: having something of value to conveyA good command of public speaking and staging will enable you to persuade and convince by honestly and effectively communicating with your audience. That said, it’s important to note that there are no hard-and-fast rules about the best posture to strike, what to do with your hands or how to visually connect with your audience.According to Prof. Conor Neill of IESE’s Department of Managing People in Organizations, good public speaking is about transmitting authority and energy in a way that reinforces the spoken message and connects with audiences.Having something of value to convey is the cornerstone of a good speech, which is why speakers should worry less about their hand gestures and more about whether they truly believe in their message. “When you connect with the ‘what’ of your message, your voice, gestures and expressions reflect and reinforce your ideas,” says Prof. Neill.Second step: how to expose properlyDeciding on the “what” is followed by another critical component: the “how.” Delivering a high-impact speech requires practice, practice, practice. Think about it: when concert pianists take the stage, they never perform a musical composition for the first time. On the contrary, hours and hours of dedicated practice are behind every piece. Why don’t we do the same before delivering a speech? Why not practice our public-speaking skills before stepping in front of the podium?Third step: the intensityThe intensity of our delivery is another core element that directly impacts the final outcome. You have to be crystal clear on the most relevant component of your message and keenly aware of the “emotional contagion” you hope to spread.The last ingredient: deep knowledge of your audience and the capacity to read the room. What is your audience truly interested in? What would motivate them and persuade them to take action?Having something to say, saying it well, using the right intensity and connecting with your audience. In a nutshell, these are the four core pillars of a high-impact presentation, an ability that every global manager should have in their skillset.Communication Skills That Empower Your Leadership is a highly dynamic three-day program designed for managers who aspire to communicate effectively in a variety of contexts and capture the attention of their audience.Verbal communication is using speech or spoken word to exchange information, emotions, and thoughts. Conversely, non-verbal communication is conveying and exchanging messages without the use of spoken words. Though silent, non-verbal cues can convey our feelings, attitudes, and actions to other people more effectively than speaking. Research has shown that about 80% of how we converse involves non-verbal communication, while only 20% involves verbal communication.
Non-verbal communication examples- When we interact with another person, we are constantly giving and receiving non-verbal cues. The kinds of verbal and non-verbal signals we give or receive present themselves in many forms. Facial expressions - Your facial expressions can intensify, diminish, or can cover up the emotions that you are feeling. Many facial expressions, such as curving your lips in a smile or furrowing your brows in frustration, are seen as universal forms of non-verbal communication. These facial expressions are perceived in the same way by many different cultures. For example, when we smile, the people around us tend to interpret our expression as happiness. Gestures - Every gesture adds to how effectively you share your emotions and adds emphasis to spoken words. For example, large hand and arm movements create greater emphasis while smaller gestures can communicate something more specific, like holding up two fingers to indicate the number two. Another example of a gesture is head movements. Simply nodding or shaking your head indicating ‘yes’ or ‘no’ without ever saying a word. Knowing gestures and what they communicate can be helpful when giving instructions or directions, especially when you are traveling and there is a limited understanding of the spoken words.
Body Language - Another main form of non-verbal communication, our body language can reveal our inner thoughts and messages to others. Our body language consists of body movement and posture. How we move or carry ourselves can substitute a verbal message. However, the same body language can be interpreted differently by listeners. For instance, when you cross your arms, you can seem defensive or disinterested. Similarly, playing with your fingers may indicate anxiety or boredom. Paralinguistics - The tone of voice, rate, volume of speech, and stress placed on words (collectively known as paralinguistics) are a few more examples of non-verbal cues. Paralinguistics can complement and add to the verbal message, as well as accentuate a verbal message by emphasizing parts of the message. However, these cues are not universal as it depends on the urgency of the message, the emotions of the speaker, which language is spoken, and cultural and regional influences. Eye contact - How you make eye contact is an essential form of non-verbal communication. For instance, looking at someone’s face and making strong eye contact demonstrates respect and interest. Additionally, eye contact is used for initiating and regulating conversations. Lastly, an important point to note is that eye contact is particularly important for people who have hearing loss, as it aids in lip-reading. What can affect our non-verbal communication - When unexpected circumstances arise, the way in which we convey our feeling sand thoughts may change. Stress - One major factor that impacts both verbal and non-verbal communication is our stress level. When we are under pressure and feeling stressed, we are more likely to send inconsistent and negative signals. Stress can also cause us to stutter, talk too fast, not making enough eye contact, or have poor posture. Additionally, stress can cause us to misread other people’s communication cues. By not listening to what other people are really saying, we become poor communicators. Distractions - When we are distracted, we often struggle to convey what we want to say effectively. If we are distracted by our environment or thoughts, we are diverting attention from the people we are conversing with. This could lead to missing the words they said, or withdrawing our body from them, and displaying cues of disinterest. Other people can see that we are distracted from how we handle verbal and non-verbal communication and may disengage from our conversation if they do not feel as if they are not being listened to. Tips to improve non-verbal communication - Our communication skills develop naturally through practice and interacting with other people. However, here are a few tips to further develop these skills. Pay full attention to the person you are communicating with, and show them you are ‘present’ during the conversation. You can do this through simple cues, such as facing your body towards the speaker, keeping proper eye contact, and maintaining an open and relaxed posture. Focus on others’ tone of voice. A subtle but important signal, a person’s tone can convey a lot of information, like what they feel. Try to match your tone of voice with the speaker’s tone of voice accordingly.
Don’t be shy to ask the speaker questions. If you are unsure about what the person wants to convey, it’s okay to slow down and ask them. Always consider the context in which you are speaking. Depending on the situation and who you are talking to, certain verbal and non-verbal cues may be inappropriate. Pay attention to how you communicate. Our verbal cues are usually deliberate, while the non-verbal cues we present are sometimes unconscious. However, both verbal and non-verbal communication is important for conveying our message. By taking note of how you communicate verbally and non-verbally, you become aware of what you need to work on, such as lowering your voice when you are nervous. Key Differences Between Verbal and Nonverbal Communication The following points explain the difference between verbal and non-verbal communication in detail:

1. 
   The use of words in communication is Verbal communication. The communication which is based on signs, not on words is Non-verbal communication.
   
2. 
   There are very fewer chances of confusion in verbal communication between the sender and receiver. Conversely, the chances of misunderstanding and confusion in non-verbal communication are very much as the use of language is not done.
   
3. 
   In verbal communication, the interchange of the message is very fast which leads to rapid feedback. In opposition to this, the non-verbal communication is based more on understanding which takes time and hence it is comparatively slow.
   
4. 
   In verbal communication, the presence of both the parties at the place of communication is not necessary, as it can also be done if the parties are at different locations. On the other hand, for an effective non-verbal communication, both the parties must be there, at the time of communication.
   
5. 
   In verbal communication, the documentary evidence is maintained if the communication is formal or written. But, there is no conclusive evidence in case of non-verbal communication.
   

1. 
   Verbal communication fulfils the most natural desire of humans – talk. In the case of Non-verbal communication, feelings, status, emotions, personality, etc are very easily communicated, through the acts done by the parties to the communication. Want to Learn More About Business? -Get the MasterClass Annual Membership for exclusive access to video lessons taught by business luminaries, including Chris Voss, Jeff Goodby & Rich Silverstein, Robin Roberts, Sara Blakely, Daniel Pink, Bob Iger, Howard Schultz, Anna Wintour, and more. Use the adjective nonverbal when you talk about a method of communicating without spoken language, or a person who isn't able to use speech. The word verbal means "in the form of words," from the Latin verbum, "word," so anything that's nonverbal happens entirely without words. You can probably tell from a friend's nonverbal cues that she's uncomfortable — her face or body language might give her away. Benefits of Spoken Communication - Spoken communication can be a conversation, a meeting, or even a speech. Spoken communication is powerful in that it allows for input from every part of the social communication model. You encode your thoughts into the spoken word and look to your audience to decode and take the message in. You can ask for feedback directly to confirm understanding of your message.
   

In a world where we do most of our talking by email and text, spoken communication is a breath of fresh air. Leverage the power of spoken communication to create relationships—you can establish a rapport and a sense of trust with your audience when you speak with them. Spoken communication allows you to bond on a more emotional level with your listeners. Spoken communication also makes it easier to ensure understanding by addressing objections and clearing up misunderstandings: you can adjust your message as you communicate it, based on the feedback you’re getting from your audience. Spoken communication allows you to walk away from a conversation with a higher degree of certainty that your message was received.