Delivering Happiness

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Praise for DELIVERING Happiness
“Tony Hsieh is a wise guy. Sincerely. He’s one of the wisest and most
thoughtful business leaders of the modern age. This insightful book isn’t
just an enjoyable read. It’s a wonderful instruction manual for how twenty-
first-century companies create value and happiness at the same time.”
—Chip Conley, founder and CEO of Joie de Vivre
Hospitality and author of Peak: How Great
Companies Get Their Mojo from Maslow
“Tony Hsieh has done a huge amount of thinking about how to bring
happiness to himself, to employees, and to customers, and in this
fascinating (and often hilarious) account, he explains how he turns his
beliefs into actions that really do deliver happiness.”
—Gretchen Rubin, author of The Happiness Project
“When you focus on increasing the happiness of your employees,
colleagues, vendors, and customers, you not only increase your own
happiness but your chances for success. My friend Tony’s book is filled
with great stories, insights, and tips you can put to use in your business and
in your life.”
—Anthony Robbins, author of Unlimited Power
and Awaken the Giant Within
“This book could start a revolution! Tony Hsieh shows how you can
dramatically increase your own happiness—and success—by increasing the
happiness of those around you.”
—Marshall Goldsmith, author of Mojo:
How to Get It, How to Keep It, How to Get It

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Back If You Lose It
“This book illustrates so many of Zappos’ core values: It’s open and honest,
passionate and humble, fun and a little weird. Even if you don’t care about
business, technology, or shoes, you’ll be drawn in by this American tale of
how hard work, laziness, talent, and failure blend together to create an
extraordinary life. You’ll learn a lot about happiness along the way, too. I
loved it.”
—Jonathan Haidt, professor of psychology,
University of Virginia, and author of The Happiness
Hypothesis: Finding Modern Truth in Ancient Wisdom
“Tony Hsieh is the shining star of a new way of working. DELIVERING
HAPPINESS is a book that tells an extraordinary business story—building
a $1 billion online business selling shoes in less than a decade—but also an
extraordinary human story. Tony is one of those entrepreneurs who is both
fearless and endlessly imaginative about pursuing his dreams. At Zappos,
he’s built a culture around truly taking care of the needs of his employees,
so they’re inspired to take care of the needs of their customers.”
—Tony Schwartz, author of The Way We’re
Working Isn’t Working and coauthor of
The Power of Full Engagement
“DELIVERING HAPPINESS is a glimpse into the mind of one of the most
remarkable business leaders of our time. Like its author, the book is
authentic, oddly original, doesn’t take itself too seriously—yet delivers a
potent message. Weaving together history, personal philosophy, and insights
from one of the most intriguing companies in the world, DELIVERING
HAPPINESS works on the mind, the heart, and the soul. This book needs to
be read by anyone who takes the happiness of other people seriously.”
—Dave Logan, professor at the Marshall
School of Business/University of Southern California
and coauthor of Tribal Leadership and
The Three Laws of Performance

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Copyright
Copyright © 2010 by Tony Hsieh
All rights reserved. Except as permitted under the U.S. Copyright Act of
1976, no part of this publication may be reproduced, distributed, or
transmitted in any form or by any means, or stored in a database or retrieval
system, without the prior written permission of the publisher.
Business Plus
Hachette Book Group
237 Park Avenue
New York, NY 10017
Visit our website at 
www.HachetteBookGroup.com
.
www.twitter.com/grandcentralpub
.
Business Plus is an imprint of Grand Central Publishing.
The Business Plus name and logo are trademarks of Hachette Book Group,
Inc.
First eBook Edition: June 2010
ISBN: 978-0-446-57631-4

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This book is dedicated to Ava Zech and all of the other aspiring
entrepreneurs and business leaders of tomorrow.
Happy eleventh birthday, Ava!

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