Hotel booking process design & usability

Hotel booking process design & usability

---

---

Hotel booking process design & usability 
Travel UCD – February 2003 
HOTEL BOOKING PROCESS 

DESIGN & USABILITY

REPORT
Alex Bainbridge
Travel UCD
FEBRUARY 2003 

Travel UCD - consultants in travel and hospitality website design 
http://www.travelucd.com 

© Travel UCD Limited 2003. All Rights Reserved.

1

---

---

Hotel booking process design & usability 
Travel UCD – February 2003 
1
COPYRIGHT ........................................................................................................... 3
2
ABOUT THE AUTHOR............................................................................................ 3
3
EXECUTIVE SUMMARY ......................................................................................... 4
4
INTRODUCTION ..................................................................................................... 7
4.1
Why is the user on your website? ....................................................................................... 7
4.2
The three phases to an online hotel reservation.................................................................. 7
4.3
Multi-room and occupancy combinations .......................................................................... 8
4.4
Children – handle with care!............................................................................................... 8
4.5 Rates
display ....................................................................................................................... 9
4.6
Number of screens .............................................................................................................. 9