want to make reservations that cannot be handled by the existing design.
© Travel UCD Limited 2003. All Rights Reserved.
Hotel booking process design & usability
Travel UCD – February 2003
Although the best solution would be to handle all combinations of multi-room reservations, this
simple
help box, positioned next to the room and guest number entry, would assist users.
It stops
them hunting for a solution to their problem and advises the appropriate way out.
Another solution may be to put a message next to the guest entry box itself,
to minimise the risk
that users become confused about how to complete their reservation.
OPTION #2 – Loop through available rooms in a single hotel
An example website that handles multi-room reservations
in this manner is accorhotels.com.
Once a user has added a room to their reservation selection, they have
the option to return to the
list of rates / rooms available in a particular hotel (screen 3 in figure 3). They can then add a
further room to the reservation ‘shopping basket’.
This looping process carries on until all the required rooms have been added.
In
the usability test, two of the 12 users failed to understand how to add the second room to the
reservation, so this option is not foolproof.
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