Hotel booking process design & usability

7 
BOOKING PROCESS DESIGN GUIDELINES...................................................... 34 
7.1 
Overall structure of the booking process .......................................................................... 34 
7.2 Displaying 
rate 
values....................................................................................................... 35 
7.3 Children............................................................................................................................. 35 
7.4 Multi-room 
check-out ....................................................................................................... 35 
8 
CONCLUSION....................................................................................................... 36 
9 
APPENDIX ............................................................................................................ 38 
9.1 Usability 
testing ................................................................................................................ 38 
9.1.1 
Test #1 – Focus on Phase 1 – Search and evaluation ............................................... 38 
9.1.2 
Test #2 – Focus on Phase 2 - Selection..................................................................... 44 
9.2 
Sites used in the statistical analysis .................................................................................. 51 
 
Travel UCD - consultants in travel and hospitality website design 
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© Travel UCD Limited 2003. All Rights Reserved. 
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Hotel booking process design & usability 
Travel UCD – February 2003 
1 Copyright 
© Travel UCD Limited 2003. All rights reserved.
Websites change over time. This report reflects the status during January 2003.