IT Goals Three Rules to Remember - Don't commit to any technology until after it has crossed the chasm.
- Use normal rules of engagement when dealing with enabling technology kings and princes and application companies of any size.
- Wherever there is an enabling-technology gorilla, get on that bandwagon and no other.
Developing Architecture - Objectives: Define business functions
- Business: Analyze service level expectations
- IT: Determine requirements
- Technology: Specifications and design
- Detailed Requirements: Product selection
- System: Install new system components
- Increase Revenue
- Reduce Cost
- Identify those business functions that will use the infrastructure and how IT will promote their business objectives. In business terms. Technical excellence is not enough!
Business Expectations Suggested measures - At the highest level, an IT organization should be tracking a number of key ratios and indicators.
- [These should be reported on in terms of current value, trends, and rate of change]
- Typically service levels are negotiated with users or management and carefully tracked.
TCO - A standardized environment costs less to install and maintain than a heterogeneous one.
- Electronic software distribution ensures consistent software installation and eliminates the need to physically install software on each computer.
- Use remote systems management tools to move software and data to and from laptops,as well as to store backup images of users' hard disks.
- Use automated technical support tools to reduce support personnel staff.
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