Introduction to event

 
Event Management HM-402 
Uttarakhand Open University 
75 
 4.16.1. Personal Appearances 
You should make your own and your office appearances reflect now the 
achievement of your success goals. An action plan is needed for: 
 Create a successful achieving style and remember you never, get a second 
chance to make a first impression. 
 Perhaps the most important aspect of appearance and one which affects the 
ability to tackle important tasks) is how your desk is managed 
4.16.2 Meeting People 
When meeting people the nonverbal and verbal behaviour help to define your social 
skills. Using effective handshakes, good eye contact, and making the proper 
introductions show proper etiquette. 
Eye contact is another critical factor when meeting people. Eye contact increases 
trust and shows confidence and good interpersonal skills. Eye contact shows respect 
for the person and business situation. 
Proper introductions: Introduction help to establish rapport Authority defines 
whose name is said first. Say the name of the most important person first and then 
the name of the person being introduced. It is essential to Introduce people in the 
following order: Younger to older, non-official to official, junior executive to senior 
executive, colleague to customer. Keep the introduction basic. You can Provide 
some information about the people you are introducing to clarify your relationship 
with that person.
Telephone Etiquette: When speaking on the telephone, proper etiquette is just as 
important as when you meet someone in person. How you conduct yourself on the 
telephone tells others as much about you as face-to-face interactions. In business 
negotiations its Always try to return your calls on the same day and Keep business 
conversations to the point. Do not keep someone on hold more than 30 seconds. And
Always leave your phone number if you ask for someone to call you back. Many 
executives also Maintain a phone log to refer back to for valuable information.
Listening is essential whether in person or on the phone