OLIMOVA MUTABAR GAYBULLAYEVNA
5
LETTER WRITING EXERCISES
Complaint letter
The letter which contains a request for an adjustment is called a complaint letter. In
this letter, you basically describe the errors or any kind
of problems that you have
faced in the past. Mistakes often happen in our day to day life. You have to first
identify them then start rectifying; and in this case, have others rectify it for you. But
you must know the right way to do away with it. If you are incurring losses or getting
bad services then you have the right to complain. If it is your fault, then complaining
to the company about their faulty product is not a good idea.
Phrases
These are some common phrases you can use in a complaint letter that will help
you to get the right tone:
Reason for writing:
I am writing in order to complain about
I am writing to complain about
I
am writing regarding
I am writing to express my dissatisfaction with
Introducing the complaint:
Topic sentence stating the positive point. + However, + problem….Example: We
thoroughly enjoyed the first week of the holiday. However, after
that we experienced
a number of problems.
I am (extremely) dissatisfied / dissappointed with the service / goods that I received
/ bought because
First complaint:
Firstly
First of all
The first problem is / was
My first complaint is
My first concern is
The first thing I would like to draw your
attention to is
Further complaints:
Secondly
