Letter writing exercises

TASK 1
. Put the words in order to make complaint letter phrases. 

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OLIMOVA MUTABAR GAYBULLAYEVNA 
8 
LETTER WRITING EXERCISES 
 
1. I am writing in order to complain about 
2. I am writing to express my dissatisfaction with 
3. I am extremely dissatisfied with the service that I received . 
4. The first thing I would like to draw your attention to is
5. I am not at all pleased that 
6. I am disappointed because 
7. I suggest that you replace the item 
8. I therefore suggest that I be given a full refund 
9. I would be grateful if my money was refunded 
10. I would be grateful if you could give me a full refund 
11. To resolve the problem, I would appreciate it if you could 
12. I look forward to hearing from you 
13. I look forward to receiving a full refund 
14. I look forward to receiving a replacement 
15. I look forward to receiving your explanation 
16. I look forward to your reply and a resolution to my problem 
Check your answers! 

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OLIMOVA MUTABAR GAYBULLAYEVNA 
9 
LETTER WRITING EXERCISES 
 
 
 
A. I am really disappointed with the service and I hope you will take prompt 
action after investigating the letter. 
B. I am one of your loyal customers and I always take your service for any 
computer repair works.
C. So, I took my computer to your store on 15th September and your customer 
care officer promised to fix the problem in a day or two.
D. Dear Sir or Madam, 
E. However, this time I am writing to complain about a poor customer service that 
I received on 20th September from your shop.