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CHAPTER 8 SEGMENTATION
AND POSITIONING RESEARCH
parents’ fortunes. They are highly educated: 39 per
cent of British 25 to 39-year-olds are graduates, com-
pared with 23 per cent of those between 55 and 64.
But their sophistication and ambition is not matched
by security.
This is largely an accident of history. Older mil-
lennials entered the workforce in the mid-2000s, and
many lost jobs after the 2008 crisis. They were also
caught by rapid inflation in house prices as inter-
est rates fell and remained low. The milestones of
leaving home, getting a job, marrying and having
children have been delayed — 45 per cent of 18 to
34-year-old Americans had done all four in 1975, but
only 24 per cent had in 2015.
It has spawned widespread distrust, both in
organisations and individuals. A Pew study in 2014
found that only 19 per cent of millennials believed
that others could be trusted, compared with 40 per
cent of boomers and 31 per cent of the generation
Xers born between 1965 and 1980. Millennial faith in
institutions is also low. ‘This generation is incredibly
sceptical of governments and big corporations,’ says
Keith Niedermeier, professor at the Wharton busi-
ness school.
Malcolm Harris,
author of Kids These Days, a
book about ‘why it sucks to have been born between
1980 and 2000’, says distrust is only natural among
a generation that has to struggle for security. ‘If
competition is the main feature of your world, you
would be a fool to find people trustworthy,’ he says.
The preference for local, organic and craft products
is also logical, in his view: ‘You want to be part of
a circle of production and consumption that is not
centred on enriching the 1 per cent.’
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