Microsoft Word Chapter 1 done doc

 
15.2.4 Abusive Supervision :
 
Abusive supervision involves a continued pattern of 
aggression by bosses towards their subordinates. It is one form of 
work place aggression in which your supervisor or immediate boss 
often shouts at you, ridicules your work, always seemed to be in an 
irritable mood and who seemed to evaluate your work in a totally 
unpredictable – and unfair manner. 
Abusive supervision is one type of aggression at work place 
that is fairly common, experienced by about 10 % of the employees 
currently and that 30% of the employees have reported being 
exposed to abusive treatment by their supervisor/boss at some 
point in the past. Hornstein (2004) found that bosses indulged in 
abusive supervision partly to vent out their own frustrations but 
mainly for the sheer pleasure of exercising their power and the 
gains in self-esteem. Abusive supervision has many damaging 
consequences: 
It creates unpleasant work environment which can influence 
efficiency and productivity. 
It damages not only employees but also organizations as 
well. 
Abusive supervision may reduce the willingness of 
employees to help one another at work. 
One can overcome abusive supervision through family 
support, help of the unions and peer groups and even taking the 
help of law by reporting such supervision to the 
seniors/management or police. 
 
 
15.3 
THE PREVENTION AND CONTROL OF 
VIOLENCE (AGGRESSION) : SOME USEFUL 
TECHNIQUES : 
 
Prevention and control aggression is a well planned strategy. 
Since aggression originates from a complex interplay of external 
events, cognitions and personal characteristics, it can be prevented 
or reduced. Some important techniques for preventing and 
controlling aggression are as follows: 

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1. Punishment 
2. Self-regulation 
3. Forgiveness 
4. Non-violence 
5. Other methods of reducing aggression 
We would discuss each of these briefly.