Ministry of Higher and Secondary Specialized Education of the Republic of Uzbekistan

TAPESCRIPT
International expert gives suggestions in succeeding well-formulated 
service management.
Providing well-formulated service management in any spheres of life 
requires flexibility and organizational skills from a person. Success and 
income won’t come immediately as some people think, they will come 
little by little by setting clear goals, taking time and planning out all your 
actions closely. There are some tips how to succeed in customer service 
management.
1. Get organized. Being organised is one of the most important actions 
in providing successfiil service management. Organizational skills 
will help you control all your operations. Creating to do list each day, 
completing each item and checking it off your list is a useful thing 
in organization. It will remind you all actions which must be done 
during the day.
2. Keep detailed records. Keeping detailed records helps you to be 
aware of the financial state and condition of your business and allow 
you to notify about potential challenges and gives an opportunity to 
think about strategies to overcome difficulties.
3. Analyze your competition. Studying and leaming your competitors’ 
experience enables you to use best cases for the success of your 
actions to make profit.
4. Calculate risks and rewards. Before taking risks you should think 
of downside of the result and analyze it, this will help you to make 
favorable decisions, which in tum will lead to rewards for your 
business.
5. Creativity is one of the best features of managers, always search for 
ways to improve and enlarge your services and make it stand out 
from the competition. Encourage new ideas and new approaches, 
which will lead to the prosperity of your organization.
6. Stay Focused. Give your customer a chance and time to have 
understanding and assess your advantages, think of achieving your 
short-term goals, let them make their choice. As I mentioned above, 
success and income will come little by little.
7. Prepare to make sacrifices. The lead-up to a business is a hard work. 
Success requires sacrifices as well as beauty. You will have to work 
more, spend less time with family friends and others in order to be 
successful.

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8. Provide great service. Providing great customer service is important 
in business. You will gain your customers’ confidence, they’ll be 
more inclined to come to you the next time.
9. Be consistent. Consistency is an essential component in making 
money. Being consistent will help you to create positive habits, you 
have to do the things consistently which are necessary to be successful 
day in and day out.
Conclusion
Concentration, discipline and perseverance are crucial things in 
achieving success. However, success will not come over a night as in old 
saying «Rome was not built in a day» - a long-term focus and consistency 
in challenging environments will lead to prosperity.
3. Play the tape again. A sk students to number the sequence of 
tips from 1-9 as it com es in the listening material.