Ministry of Higher and Secondary Specialized Education of the Republic of Uzbekistan

Background: Dear Sir/Madam
• 
“I am writing to complain about...”
• 
“I am writing referring to ... ”
• 
“The reason I am writing to you is (a problem w ith...)”
• 
“I am writing to express my concem about/dissatisfaction w ith... ”
• 
“I would like to bring the matter o f ... to your attention.”
• 
“I would like to draw your attention to ...”
Problem
• 
“I was supposed to receive ... Unfortunately, that never happened.”
• 
“You can imagine how unhappy I was to discover ...”
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• 
“I regret to infomryou that your service was below my expectations. ’ ’
• 
“When I tried to contact you by phone, no one could offer me any 
sensible answer.”
• 
“I contacted your representative in .... Unfortunately, he denied 
the service that I requested.”
Solution
• 
“The ideal solution would be ... “
• 
“I hope you can settle this matter by .. .(doing something)”
• 
“I insist on getting a refund o f ...”
• 
“Please look into this matter as soon as possible.”
• 
“I believe this matter deserves your urgent attention.”
Warning
• 
Otherwise I will be forced to stop my payments to your store
12.Let students read the sample of a complaint letter and name 
the parts of it.
Background 
Problem 
Solution 
Warning
13.Ask students to recollect any service which they have not been 
satisfied with. Let them write a letter of complaint using the 
given template.

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HUMAN RESOURCE MANAGEMENT 
O BJECTIVES
• 
listen to the gist and a detailed information
• 
identify the basic concept and functions of human 
resources 
management
• personalize the topic related vocabulary
Skills to be practiced: listening, speaking, reading, writing 
Target vocabulary: manage, leadership, employee, staff, recruitment, 
personnel