Project Management in the Oil and Gas Industry

part of the work on the task. He suggests a training class available next 
week. Where should the cost of the training come from?
• Switch to a trained resource to avoid the cost.
• The human resource department budget
• The team member’s functional department budget
• The project budget

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5. What is the right way to overcome the cultural differences between 
employees in an international project?
• Training through project management
• Training for the different languages in the project
• Training about different cultures and civilizations
• Training about the differences in nationalities
6. You have just been informed that one of your team members has not 
been adequately trained to complete project tasks as assigned to him.
How would you handle this situation?
• Replace this team member with someone more qualified.
• Request proper training be provided through the functional 
manager.
• Revise the schedule to account for the decreased effective-
ness of this resource.
• Mentor this resource during the remainder of project duration.
7. A project manager has just been assigned a team that comes from many 
countries including Brazil, Japan, the US, and Britain. What is his or 
her BEST tool for success?
• The Responsibility Assignment Matrix (RAM)
• The 
teleconference
• Team communication with the WBS
• Communication and well developed people skills
8. One employee is three days late with a report. Five minutes before the 
meeting, where the topic of the report is to be discussed, he gives you 
the report. You notice that there are some serious errors in it.
What will be your action?
• Cancel the meeting and reschedule when the report is fixed.
• Go to the meeting and tell the other attendees there are 
errors in the report.
• Force the employee to do the presentation and remain silent 
as the other attendees find the errors.
• Cancel the meeting and rewrite the report yourself.
9. The construction manager is away from the project and is replaced by 
a new one. The project manager meets with the replacement construc-
tion manager and his team. In this meeting, what is the first issue the 
project manager should start on in the meeting?
• Introduce team members.
• Communicate the objectives of the project.

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• Clarify the authority.
• Create a communication plan.
10. There are over twenty stakeholders on your project. The project is 
running in another country with people from three countries as team 
members. Which of the following is the MOST important thing to keep 
in mind?
• The communication channels will be narrow.
• Many competing needs and objectives must be satisfied.
• There must be one sponsor from each country.
• Conflicts of interest must be disclosed.
11. A project manager has a problem with a team member’s performance. 
Choose the best way of communication to address this problem:
• Formal written communication
• Formal verbal communication
• Informal written communication
• Informal verbal communication
12. You have just been assigned to a project that is in the middle of the 
execution phase.
What is the best way to control the project as the project manager?
• Use a combination of communication methods.
• Hold status meetings because they have worked best for you 
in the past.
• Refer to the Gantt chart weekly.
• Meet with management regularly.
13. What conflict resolution technique is a project manager using when he 
says, “I cannot deal with this issue now!”
• Problem 
solving
• Forcing
• Withdrawal
• Compromising
14. A team member complains to the project manager that another team 
member has once again failed to provide necessary information. The 
project manager meets with both team members to uncover the reason 
for the problem. This is an example of:
• Withdrawal.
• Confronting.
• Compromising.
• Smoothing.

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15. You are now a project manager for an international project and you use 
people from different countries.
What should you expect as a project manager?
• Added costs due to shoddy or incomplete work
• Language or cultural differences that preclude effective team 
work
• Increased organizational planning and coordination 
activities
• Team building activities become impractical and the cost is 
prohibitive
16. A senior engineer assigned to your project contacts you, trying to get 
off the team. He knows that an important project in his department is 
going to be approved and will take place at the same time as yours. He 
wants to work on the other project.
What is the best action?
• Release him from the team.
• Talk to the functional manager about releasing him from the 
team.
• Release him after he finds a suitable replacement.
• Speak with the project sponsor about releasing him from the 
team.
17. Two lead processes and piping are having a big disagreement about 
how to accomplish a project from a technical point of view. The client 
is upset from that as it impacts time.
What should you do as a project manager?
• Make the decision.
• Send the team members to their managers for advice on 
resolving the dispute.
• Ask for a benchmark analysis.
• Have the team members compromise.
18. Saying “Do the work because I have been put in charge!” is an example 
of what type of power?
• Formal
• Penalty
• Effective
• Expert

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Resource Hiring 181
19. Which of the following is the BEST method to making a reward systems 
MOST effective?
• Pay a large salary increase to the best workers.
• Give the team a choice of rewards.
• Make the link between performance and reward clear.
• Present notifications of rewards within the company.
20. Your best professional structure engineer is a freelancer. Recently, you 
found out that he is working on a project in the evening for one of your 
competitors.
What is the best action to take?
• Replace 
him.
• Get him to sign a nondisclosure agreement.
• Inform him that you do not allow your contractors to work 
with your competition, and ask him to choose.
• Limit his access to sensitive data.

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