Questions legal duties


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Questions Legal duties and exam info



QUESTIONS LEGAL DUTIES
- To register the reservation, the hotelier will ask you a deposit


- If you have to cancel your reservation, you will lose your deposit



  • If the hotelier withdraws, he is obliged to give you back the deposit (immediately)



- In the event of illness or accident, it is always possible to attempt an amicable agreement with the hotelier, by presenting proof because, except in cases of force majeure events acts of God

- You don't like the room?


- Only one solution: There is no obligation or responsibility, make an agreement (negotiation)


- If the room does not conform to the description, owner’s responsibility; offer you a compensation


- Can the hotelier...


- refuse to accept children? No -> discrimination

- refuse to receive single people? No


- refuse animals? Yes


- refuse to accommodate a third person in the same room? Yes


The insurance


In the event of theft: if, during your stay, your belongings are stolen, the hotelier is presumed responsible for:


► items place hotel safe, the hotelier's liability is 100%;



  • the effects you have kept with you, its liability is limited to client 100 times the price of the night for items stolen from the hotel and 50 times this amount for thefts committed in your car parked in the parking lot of the hotel hotel

  • You can get a full refund for stolen or damaged items if you can prove g value or his non-compliance of security.

In case of fire, water leak, etc.


The liability of the hotelier extends to damages following a fire or a water leak, for example.


However, the hotelier may refuse to compensate you in two cases:



The signs affixed by certain hoteliers, aiming to clear their responsibility in the event of theft of objects when they have not been deposited in the safe, are not mandatory


Be aware that the hotelier is required to guarantee the safety of its customers. In the event of bodily injury related to a fault or negligence on his part, responsible

Delivery of the note
When paying, the hotelier is required to give you a note indicating:
: ► name ►date; ► the number of nights ; ► the duration of stay; ► room ►credit card , payment method, additional costs
services provided to the client (breakfast, etc.) ► the total AMOUNT
100 times of the night if an object was stolen in your room
50 times outside the room


For the exam - law


Licenses
Contract – travel or sub-contract
Responsibilities, legal duties
Open questions


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