Elsbach and Stigliani (2018) conducted a systematic
review that focused on empirical research providing
insight into how design thinking relates to organizational
culture. Their literature base comprised 86 empirical
articles (i.e., including data in the form of case studies,
surveys, interviews, and archival documents) that related
design thinking and culture. Their review revealed three
insights about the relationship between design thinking
tools and organizational cultures. First, they found that
the effective use of design thinking tools in organizations
had a profound effect on organizational culture. Second,
they found that organizational cultures influenced (both
positively and negatively) the use of design thinking
tools. Third, they found that using design thinking
tools produced both physical artifacts (e.g., prototypes,
drawings, design spaces) and emotional experiences (e.g.,
the experience of empathy or surprise/delight).
Micheli, Wilner, Bhatti, Mura and Beverland (2018)
conducted a systematic review of 104 articles that were
identified based on search of four databases (ProQuest,
Business Source Premier, Science Direct and Emerald) for
the years 1985 to 2017. This review concentrated on design
thinking in management discourse. Therefore, articles
where design thinking had been applied to other fields
of inquiry were not included. The authors identified ten
principal attributes of design thinking in the management
context: (1) User-centeredness and involvement, (2)
Problem solving, (3) Iteration and experimentation, (4)
Interdisciplinary collaboration, (5) Ability to visualize,
(6) Gestalt view, (7) Abductive reasoning, (8) Blending
analysis and intuition, (9) Tolerance of ambiguity and
failure, (10) Creativity and Innovation. Finally, the authors
deployed a cluster analysis to identify avenues for future
research. Themes they discovered within the literature
were “interdisciplinary collaboration”, “reclaiming
design thinking as designers’ domain”, “resilience in
problem solving”, “seeing and reflecting upon the whole”,
“learning to think like a designer”.
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