directly with the course, it is important that the party with final authority on potential areas of conflict be specifically
identified. In some cases, the individual assisting with the set up, the client or constituencies within the client, and
the instructor may have different perceptions on the project scope. In order to avoid “scope creep” and to keep all
parties satisfied, it is important to clearly identify whom the students should attempt to appease in situations of
The Review of Business Information Systems Volume 7, Number 4
28
uncertainty. In the event of misunderstandings with the elements of the project, it is a good policy for the instructor
to request a meeting with all interested parties to identify scope issues as soon as there appears to be a difference in
opinion. Good communication is the key to handling these issues promptly and effectively.
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