T I m e m a n a g e m e n t

Clarity Is Essential
Everyone at every level of the organization should know
what his or her key results are. Be sure that all employees
who report to you are clear about the most valuable contri-
bution that they can make to the organization. One of the
greatest kindnesses that you can give to your employees is to
D E T E R M I N E Y O U R K E Y R E S U LT A R E A S
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help them to be crystal-clear about the most valuable and
important things that they can do, and then to help them
achieve those goals on time.
No matter where you are in your organization chart, you
need to know two things: First, what are your boss’s key
result areas? What is it that your boss has to accomplish that
is more important to the success of the organization than
anything else? If you don’t know the answers to these ques-
tions, you cannot help your boss get his or her job done,
which is very important to your own personal success.
Second, you need to know what your own key result
areas are. Furthermore, each person who reports to you
must know the answer to this question about you as well.
Each of your subordinates must also know what their key
result areas are, in order of importance, and when they need
to be accomplished.
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Delegate to Others
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O N E O F T H E G R E AT E S T
time management tools is for you
to get someone else to do the task completely. Your ability to
delegate lower-value tasks to others who can do them at a
lower hourly rate or salary is one of the vital skills of modern
management. 
Delegate everything you possibly can to others who can
do the tasks as well as or better than you. Use the “70 percent
rule.” If someone else can do a particular task 70 percent as
well as you, this job is a prime candidate for you to get off
your plate and on to that person’s plate.