Theme: meeting people

PRACTICAL LESSONS’ TASKS

UNIT 1. MEET THE IT WORLD

LESSON 1.

THEME: MEETING PEOPLE

I. Exercises to be done during the lesson

APPENDIX 2. GLOSSARY.

Discuss the meaning of the given words and fill in the box.



APPENDIX 4. LANGUAGE. The verb “to be”.

Practice exercise: Complete this e-mail with am, is, are, our or my.

Dear Colleagues, My name (1)_________ Jesica Martin and I (2)__________ the IT Support team leader. The IT Support team members (3)___________: Mahmood Al Banawy, Eli Ibrahim, and Guido Pitteri. Mahmood (4) _____________ our network administrator. Eli and Guido (5) _______ system maintenance officers. (6) _______________ job is to keep our system going. (7) _______________job is to support you. (8) ____________ contact number (9)______ 675 567 567. Best regards, Jesica

APPENDIX 5. LISTENING.

Listen the dialogue and choose the correct answer

Kathryn: Karim, what do you do?

Karim: I’m a (1) website developer/network administrator. Who do you work for?

Kathryn: I work for CISCO. I’m a (2) system analyst/website analyst there. Where are you from,

Karim?

Karim: I am from Kuwait. I work for Microsoft there. And where are you from, Kahtryn?

Kathryn: I’m from the UK/US but now I live in Qatar. Do you know where Glenda’s from?

Karim: She is from the US.

Kathryn: And what’s her job?

Karim: She works for (4) IBM/Dell. Her job is to set up new systems

II. Hometask

APPENDIX 7. HOMETASK.

C
All is meet name’s Nice this too

You Welcome What’s

omplete the dialogue with the box.

1. 
   Natasha: Hi, my (1) __________ Natasha.
   

Khalid: Pleased to (2)__________ you. I’m Khalid

Natasha: Pleased to ,(3)____________ .

2. 
   Philip: Good morning. (4) _______ your name?
   

Ahmed: I’m Ahmed. And (5)_________ are?

Philip: My name’s Philip. (6) _______ to meet you.

3. 
   Tim: Hi everybody, (7) _______ Ingrid.
   

All: Hi!

Tim: Ingrid, this (8) _______ Ahmed, Linda, Mohammed and Mansoor.

Ingrid: Nice to meet you (9)_____ .

Linda: Likewise.

Tim: (10) ____________ to the team and good luck.

LESSON 2.

THEME: JOBS IN IT

I. Exercises to be done during the lesson
APPENDIX 2. GLOSSARY.
Task: Guess the meaning of these words and jobs

Word	Meaning
Database administrator	Ensure databases run efficiently
Helpdesk supervisor	Manage a group of technicians
Project manager	Responsible for a project
Software developer	Write software
Support technician	Render technical assistance
Systems analyst	Responsible for the sotware and hardware
Be responsible for	Accountable
Maintain	Support, repair
Develop	Work out, design, promote
Diagnose	Identify, determine

APPENDIX 3. LISTENING.
Listen to 6 people introducing themselves. What jobs do they do? Fill the gaps based on listening.

Database administrator Helpdesk supervisor Project manager

Software developer Support technician System analyst

1. 
   Maria is a ________________________________
   
2. 
   Ahmed is a _______________________________
   
3. 
   Freddy is a _______________________________
   
4. 
   Hana is a _________________________________
   
5. 
   Tim is a __________________________________
   
6. 
   Sophie is a ________________________________
   

Listen again and complete these collocations
Eg: write software

1. 
   Supervise _______________________________________
   
2. 
   Have ___________________________________________
   
3. 
   Be responsible ___________________________IT projects
   
4. 
   Look ___________________________________computers
   
5. 
   Install __________________________________________
   
6. 
   Diagnose ________________________________________
   
7. 
   Design __________________________________________
   
8. 
   Maintain _________________________________________
   
9. 
   Write ___________________________________for software
   

APPENDIX 4. LISTENING.
Listen to an interview between the manager and employee. Tick the things that usually happen

1. 
   _________ Robert checks emails
   
2. 
   _________ Robert has emails waiting for him
   
3. 
   _________Robert visits people at their desks
   
4. 
   _________ Robert sales people have problems
   
5. 
   _________ Robert attends meetings
   
6. 
   _________ Robert visits other companies
   

APPENDIX 6. LISTENING.

Listen again



Write the above given phrases in the correct place.

1. 
   _________ Robert checks emails
   
2. 
   _________ Robert has emails waiting for him
   
3. 
   _________Robert visits people at their desks
   
4. 
   _________ Robert sales people have problems
   
5. 
   _________ Robert attends meetings
   
6. 
   _________ Robert visits other companies
   

II. Home task
APPENDIX 7: HOMETASK
1. Read and translate the text

2. Speak about IT jobs and duties
ANALYZE

A database analyst is in charge of the research and development of databases; network analysts study the network requirements and recommend the most suitable type of network; system analysts decide what ICT system will cater for the requirements of a specific institution.

DESIGN AND DEVELOP

Web designers, also called webmasters, create and maintain web pages and web applications for websites.

Software engineers, either application programmers or systems programmers, plan, design and test computer programs.

Hardware engineers design and develop ICT devices.

Security specialists specialize in the design of software and hardware to protect information from malware: viruses, spyware, etc.

MANAGE

Network or computer systems administrators install and maintain networks.

Database administrators manage the accuracy and efficiency of databases.

SUPPORT

Computer operators control computer data processing.

Helpdesk technicians are in charge of troubleshooting, the solution of technical problems.

Computer training instructors or trainers teach people how to use hardware and software.

Technical writers write instructions for ICT systems.

A computer operator is in charge of computer data input and processing.

LESSON 3.

THEME: IT ORGANIZATIONS

I. Exercises to be done during the lesson

APPENDIX 2. READING.

Read the company profiles. Work in groups.

Futachiba

Futachiba is a leading international provider of computer hardware. The company is among the top five suppliers internationally of servers and among the top ten manufacturers of laptop computers. We have production facilities in six countries and we sell our products to almost every country in the world. With service centers in all our major markets, we provide a very high level of customer services.