Services during the sale: sorting of goods; full verification of the quality of the supplied goods; packing and packing; replacement of the ordered goods (change of the order); forwarding services with unloading; information Services; conclusion of contracts with transport agencies. After-sales services: product installation; warranty service; provision of spare parts; temporary replacement of goods; accepting defective products and replacing them; System of performance indicators for warehouses (wholesale depots) - Indicators of the volume of work and the speed of turnover of materials;
- Indicators of the use of warehouse space and volumes;
- Indicators of the use of warehouse equipment;
- Indicators of productivity and degree of mechanization of labor of warehouse workers;
- Indicators of the degree of preservation of material assets;
- Customer Service Quality Indicators
- Warehouse turnover - the volume of products sold from the warehouse for the period under review (year, quarter, month) in monetary terms;
- Warehouse turnover Q cf - the volume of materials released from the warehouse for the period under review in tons;
- Specific warehouse turnover - the ratio of warehouse turnover to the total area of the warehouse, t/m sq.: G=Q cp / F o ;
- Freight traffic - the amount of cargo passing through the warehouse area per unit of time, t/h;
- Cargo handling indicator - the number of transshipments in the course of cargo movement in the warehouse;
Indicators of the volume of work and the speed of turnover of materials - Coefficient of uneven receipt (release) of goods - the ratio of the maximum receipt (release) of cargo in tons for a certain period to the average receipt (release) of cargo: K H =Q max /Q cp ;
- Material turnover ratio - the ratio of the annual (quarterly) cargo turnover to its average balance in the warehouse for the same period G cp : K about \u003d Q cp / G cp , while G cp is defined as the average value of balances on the 1st day of each month during the year (quarter);
- The duration of the turnover is the ratio of the average amount of goods in the warehouse Р cp to the average amount of goods released per unit of time (monthly warehouse turnover): T about =P cp /Q cp ;
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