14 / Business Communication
■ ■ ■
■ ■ ■
■ ■ ■
■ ■ ■
■ ■ ■
Written communication: Written communication is the communication where the message or
information exchanges by written words. Letter,
telegraph, fax, e-mail are examples of written
communication. Written communication guarantees that everyone concerned has the same
information. It provides a longlasting record of communication for future.
Written instructions are
essential when the action called for is crucial and complex. To be effectual, written communication
should
be understandable, brief, truthful and comprehensive. For more detail please refer to chapter
no. 6.
2.1.2.3
Non-verbal communication
Non-verbal communication is usually understood as the process of communication
through sending
and receiving wordless messages. Such messages can be communicated through gesture; body language
or posture; facial
expression and eye contact; object communication such as clothing, hair styles or
even
architecture; symbols and infographics. Speech may also contain non-verbal elements known as
paralanguage, including voice quality,
emotion and speaking style, as well as prosodic features such as
rhythm, intonation and stress. Likewise, written texts have non-verbal
elements such as handwriting
style, spatial arrangement of words, or the use of emotions. For more details please refer chapter no. 6.
2.2 BARRIERS OF COMMUNICATION
Do'stlaringiz bilan baham: