Business Communication

Communication and Organization Structure / 9
How to make effective
1.
Managers should be adequately informed.
2.
Managers should be clear about how much to communicate.
3.
Some authority should delegate to lower levels to shorten the line of communication.
4.
Information should be passed on to the correct person.
2.1.1.2
Upward communication
This communication flows the message from subordinates to superiors. It is reverse of the downward
communication or communication flows from lower level to upper level.
B
ENEFITS
1.
Provides feedback to the superiors.
2.
Introduction of new schemes without unduly opposition from the employees.
3.
Helps in to promote harmony between the management and the employees.
4.
Problems and grievances are redressed.
P
ROBLEMS
1.
Employees fear that their criticism may be interpreted as a sign of their personal weakness.
2.
Bypassed superiors feel insulted which leads differences between the relationship of the
superiors and employees.
3.
Great possibility of message distortion.
Methods/Channels of upward communication
1.
Subordinates tell their problem and through discussion find out the solution for a particular
problem with the help of superiors.
2.
If employees having any complaint and suggestion about working environment, policy and
procedure, peer group etc., then they write to management without giving identification of
themselves and drop into the box. And the management frequently checks these grip boxes
and find out the solution of problem.
3.
It is very effective method of upward communication. Organization celebrates their
anniversary, arrange sports meets for their employees, doing some kind of social welfare
activities like plantation, providing food for flood affected areas etc. are the mode of social
gathering where superiors and subordinates are at the same platform and share their
emotions, feeling and thought more comfortably.
4.
It is just opposite to grip box system. Here, identification of employee is not hidden. Any
employee can write directly to the higher level about the problem which he/she had.
5.
It emphasizes in the psychological aspect of human being. A superior act as counselor and
he counsels the problem facing employees. Counseling does not mean that treating only
problem facing employees but also for the better prospect or how employees do better in
their workplace.