Consumer To Business e-commerce Presentation

September 11 and Security

September 11, 2001 Impact on Business-to-Consumer E-Commerce Sales

News Traffic vs. E-Commerce

• Visitors to news sites
• 1 week prior to attacks: 6 million daily
• 1 week after attacks: 11.7 million daily
• ABCNews.com- 360% daily increase in daily visitors to news site
• Sales volume before and after attack
• Immediately following attack-complete halt
• As of 9/24/01-97% of normal sales volume

Top News Sites in Wake of September 11 Attacks

• CNN.com
• MSNBC.com
• ABC News
• CBS.com sites
• NYtimes.com
• WashingtonPost.com
• Slate.com
• USAToday.com

For E-Commerce: A return to Normalcy!

• Week ending 10/21/01: Internet sales 7% below average week observed during the 5 months prior to the September 11th attacks.
• Entirely attributable to the continued softness in one area…………..