Delivering Happiness

Be Passionate and Determined
Passion is the fuel that drives ourselves and our company forward. We
value passion, determination, perseverance, and the sense of urgency.
We are inspired because we believe in what we are doing and where we
are going. We don’t take “no” or “that’ll never work” for an answer,

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because if we had, Zappos would never have started in the first place.
Passion and determination are contagious. We believe in having a
positive and optimistic (but realistic) attitude about everything we do,
because we realize that this inspires others to have the same attitude.
There is excitement in knowing that everyone you work with has a
tremendous impact on a larger dream and vision, and you can see that
impact day in and day out.
Ask yourself: Are you passionate about the company? Are you
passionate about your work? Do you love what you do and who you work
with? Are you happy here? Are you inspired? Do you believe in what we
are doing and where we are going? Is this the place for you?
Be Passionate and Determined
by Dr. Vik
I met with one of our Customer Loyalty reps a couple of years back.
She was young, twenty-one to be exact, and was tired of throwing
her money down the tubes in an apartment she was renting. So she
set her sights on buying a house.
She and her husband had bills and credit cards piled so high, they
didn’t have much left over. All they could save was $25 a month
toward the purchase of their future house. As little as that was, we
decided it was the routine of saving that was the most important
thing. So they began at a starting point that was manageable, and not
so aggressive they’d want to quit.
After the thirty days were up, she told me it was so easy to save
the $25, she wanted to raise the amount. And since her new routine
of saving was pretty easy, they decided they’d start making a dent in
other bills they had, like student loans. Albeit change wasn’t felt
overnight, they started to make headway and progress was made just
the same.
She’d give updates every so often and one day, after a couple of
years had passed, she came in to tell me all their bills were paid off

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and they had just purchased a new home. Some time after, they even
bought a boat for recreation.
Their success wasn’t immediate but her passion and
determination to work their plan were impressive to say the least.
Her takeaway from the whole process is that they were in total
control of their future and their life—they just needed to make a plan
of their own choosing, and work it through to completion.