Hotel booking process design & usability

Hotel booking process design & usability 
Travel UCD – February 2003 
9.1.2.2 Overview of the sites evaluated in the usability test 
TABLE 20: Websites evaluated in the usability test 
Site name 
URL 
Multi-room / Occupancy style 
Opodo http://www.opodo.co.uk
End
Expedia http://www.expedia.co.uk
Start, but on advanced page
Travel Select http://www.travelselect.com
Start
Accor http://www.accorhotels.com
One room at a time. A ‘looping’ process
enables the user to reserve up to three rooms
Source: Travel UCD Research, January 2003
Figure 23: Enter occupancy and number of rooms at the end (Opodo.co.uk) 


Travel UCD - consultants in travel and hospitality website design 
http://www.travelucd.com 

© Travel UCD Limited 2003. All Rights Reserved.

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Hotel booking process design & usability 
Travel UCD – February 2003 
Figure 24: Enter occupancy and number of rooms at the start (Expedia.co.uk) 

Figure 25: If you change the number of rooms, further rooms display 
Figure 26: If you add children, further boxes appear for age entry 
Figure 27: Enter occupancy and number of rooms at the start (TravelSelect.com) 

Travel UCD - consultants in travel and hospitality website design 
http://www.travelucd.com 

© Travel UCD Limited 2003. All Rights Reserved.

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Hotel booking process design & usability 
Travel UCD – February 2003 
Figure 28: Loop through the process to add rooms (Accorhotels.com) 
9.1.2.3 Task failures occurring in the usability test 
Every task failure made by a user during a usability test is an opportunity to learn more about the
design.
For this evaluation, we recorded task failures that fell into the following category:
• Inability to reach check-out stage with the correct number of rooms, each room with the
correct number of guests