Internship Report On Prabhu Bank Limited Babarmahal, Kathmandu Submitted By

CHAPTER III

LESSONS LEARNT AND FEEDBACK

3.1 Key skills and attitudes learnt

During two months of internship tenure at Prabhu Bank, main Office, Babarmahal, Kathmandu, changed the thinking prespective of the internee. It provided the proper guidance for career buliding. Two months at PBL was truly a great experience for intern. A lot of knowledge having practical implication were grabbed by the intern. The working environment of PBL brought great insight of a true banking system.
During internship period, Internee has learnt many aspects other than the banking such as to socialize with the people, to deal with the senior staff, and to deal with intern colleagues so as to make the working environment good and friendlier. I also learnt that the behavioral issues are most important inside the organization. I found that the customers are valuable assets of the bank and they feel satisfied when they are behaved properly. Their queries are needed to be answered in a friendly and proper way so as to please and retain them in the organization.
The internship period was fruitful experience and knowledgeable regarding getting acquainted with the real life scenario of banking environment. It has developed some sort of confidence and commitment. The internship program is to provide the students a platform and foundation for starting a career in the field of specialization. Practical knowledge is more important than theoretical knowledge in a sense that, once the people enter in the real work settings, diverse situation, novel problems, difficulties and challenges may arise. Dealing with such complexities develops interpersonal as well as communication skills to shape our personality accordingly, to deal with those types of problem.

1. 
   Interpersonal skills
   

The two months tenure of internship enhanced the customer depends on how the banks representative performs. The attractive way of tacking with customers query means a lot. Moreover one should always be patient and listen to other while counseling.

2.