Microsoft Word Chapter 1 done doc

each other. In this way they produce negative results for both 
sides, which are known as conflict. A process in which individuals 
or groups perceive that others will soon take actions incompatible 
with their own interest. Conflict has a nasty way of escalating, with 
a simple mistrust and quickly moving through a spiral of anger, 
resentment and actions designed to harm the other side. When 
carried to extremes, the ultimate effects can be very harmful to both 
the sides. 
Cooperation is often highly beneficial to the person involved. 
The question is then why don’t group members always coordinate 
their activities in this manner? They don’t cooperate because some 
goals people don’t like to simply share. Several people seeking 

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promotion, same job or romantic partner cannot come together to 
attain the goal; rewards can go to only one. In such cases 
cooperation is not possible, and conflict may quickly develop in 
group as each person will maximise his or her own outcomes.
PERCEIVED FAIRNESS IN GROUPS: ITS NATURE AND 
EFFECTS : 
 
Have you ever been in a situation in which you felt that you 
were getting less than you deserve in a group that you are working 
for? If so, you are reacting to perceived unfairness strongly and you 
are not happy in the group. Perhaps you are experiencing anger, 
resentment, powerful feelings of injustice. (Cropanzano,1993) if you 
felt this you would not sit around waiting for the situation to 
improve, you do some concrete action to rectify the situation and 
get what you deserve. If this is not done you demand more, reduce 
your contribution in the group or even leave it. Social psychologist 
have recognised such effects for many years and studied it. They 
have come out with the following types of justice occurring in the 
group: