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The following sections provide a holistic overview of SSP’s phases beginning from its
first year and into its fourth. Figure 6.2 represents the full timeline covered in this research.
Figure 6.2.
Strategic Staffing Program Timeline
Figure 6.2 also references the focus of the analysis in Chapters Five through Eight.
The Phoenix
Era phases have already been discussed between the previous chapter and the current chapter. It
mainly concerned the IT department reorganization and the creation
of the Global Staffing
Model. The Problem Identification and Strategy Development phases in 2011
were the focus of
the previous section. Subsequent chapters look deeper at the events from 2012 into early 2014.
Chapter Seven examines the cultural rituals executives used to
socialize SSP in the Icarus
habitus. Chapter Eight explores anomalies to executives’ underlying assumptions about SSP, and
impacts of Richard’s and Brenda’s conflicts.
Problem identification phase.
As just discussed
in the previous section, IT executives
determined that future demands for IT work would exceed what they could
deliver given
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employee and contractor staffing levels at the time. This became known as the “capacity
problem.” The amount of IT work had grown substantially in the preceding years. IT executives
were certain of workload increases based upon projected business growth and
the need to update
legacy IT applications and systems. At the end
of this phase, Richard
had become the sponsor of
SSP, and along with Donald began developing a strategy to expand Icarus’s IT labor pool.
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