Smile on the phone

4Tick (✓) the best sentence in each pair, or tick both if both are possible. 1 a I broke my new necklace but luckily my sister could fix it for me. ✗ b I broke my new necklace but luckily my sister was able to fix it for me. ✓ 2 a Emily was with Tom when her phone was stolen, so she could use his to call me. b Emily was with Tom when her phone was stolen, so she was able to use his to call me. 3 a I didn’t enjoy the match because I forgot my glasses. I couldn’t see the ball. b I didn’t enjoy the match because I forgot my glasses. I wasn’t able to see the ball. 4 a In the end,

The customer is always right
The customer is always right. It is the merchant’s wealth to safeguard the interests of customers. Many sellers think that some the customer is unreasonable and vulgar. Customer is always right for three reasons. First, the customer is always right is not the criterion of distinguished between right and wrong but is the criteria of the service work because the focus of the work is how to help customers make the right choices, and how to provide good service to customers. Next, understand the psychology of the customer can help employees easily cope with them. It is can make the seller better serving the customers and make customers to have a higher level of satisfaction. Finally,…show more content…
Serving customers as serving themselves, therefor they can provide a higher level of satisfaction.

Finally, allowing guests to be picky, can improve the quality of companies and salespeople because many good advises from some customers. By contrast, Xiaoyao (2102) noted in “The difference between Apple and Nokia” that ten years ago, Nokia mobile phone sold was first place staler. With the advancement of technology people's requirements is also rising. Because of the discerning of customers, Apple innovate their products to satisfy a client's needs. However, Nokia did not think that this is important. So, Apple exceeded Nokia less than a decade. Even though some vulgar and unreasonable customer think they always right, a simple philosophy said by Zhang (Gluckman, 2012): “we always think we are wrong and only take the customer’s need as right” can impel company carry on realistic reason of social activities is society advance and power that develop.

In a highly competitive market, customers have a wide right of freedom choice and to purchase the commodity. In fact, the customer also can fire anyone in the company, because they can spend money in other places that make customer like a boss. In my opinion/n, the customer is a consumer of goods and services and is the foundation source of enterprise. The survival and development of enterprises rely