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A
What should you learn about when finding work abroad?
Local job application style and interview processes
Local working culture (clothes, work times, etc)
B
What is important when working as a customer helpline operator?
Knowledge of the company’s product or services
Personal qualities
C
What is important in a successful business leader?
Personal characteristics
Business skills and knowledge
Task 2
10 points
Work in pairs or threes and discuss one of the two options below.
Option 1 Customer service
You work as a manager in a large department store. You are part of a small team set up to
improve the customer’s experience of shopping at your store.
Discuss the situation together and decide:
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what customer facilities could be added to the store
what customer services could be offered to the customer
what financial services and benefits could be offered to customers.
Variant 8
Name: ____________________________________________________________
Do'stlaringiz bilan baham: 
