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part of the precision model to another. The person may answer your question, "I'm


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part of the precision model to another. The person may answer your question, "I'm 
depressed because I always mess up on the job." What's the next question? "You 
always mess up on your job?" Most likely, the answer will be, "Well, no, not 
always, I guess." What usually happens is that a person has messed up in some 
small way and made it symbolize some big failing that exists only in his/her mind. 
 
Now put your index fingers together, the ones that represent nouns and 
"who specifically, what specifically." Whenever you hear nouns-people, places, or 
things-in any generalized statement like "They don't understand me," ask "Who, 
specifically" doesn't understand you." 
 
If someone says, "Your plan just won't work," you need to find out "what 
specifically" they have a problem with. A rebuttal like "Yes, it will work" will not 
maintain rapport or resolve the situation. Often, it's not the whole plan-it's a small 
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