Unlimited power

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UNLIMITED POWER 
BY ANTHONY ROBBINS 
 
 
Copyright © 1991 by Robbins Research International. AM rights reserved. Reproduction in any form without the express written convent of Robbins Research International is prohibited. 
P. 102 
 
"All right. If I were to spend more time on such and such a subject, would 
you feel the seminar was worth your time and money?" 
 
The person nods in agreement. What's happened in this conversation? 
We've found the real world, specific points we needed to deal with. We've gone 
from a string of generalizations to a string of specifics. 
 
Here are some additional patterns to listen for. Avoid words like "good," 
"bad," "better," "worse - words that indicate some form of evaluation or judgment. 
When you hear phrases like "That's a bad idea" or "It's good to eat everything on 
your plate," you can respond with "According to whom?" or "How do you know 
that? 
 
Sometimes people will make statements linking cause and effect. They 
might say, "His comments made me mad," or "The traffic drives me crazy." Now, 
when 
 
you hear those you'll know to ask, "How specifically does X cause Y?" and 
you will become a better communicator and a better modeler. 
 
Another thing to be wary of is verbal mind reading. When someone says, "I 
just know he loves me," or "I know no one likes me," or "You think I don't believe 
you," you need to ask, "How do you know that?" 
 
The last pattern is a little more subtle-what do words like "attention," 
"statement," "relationship," "problem" have in common? They are nouns, yes. But 
we can't find them in the external world. Have you ever seen an "attention" or a 
"problem" with your eyes? It's not a person, place, or thing. They are processes 
that have been turned into what we call "nominalizations," and have lost their 
specificity. When you hear one, you want to turn it back into a process-which 
gives you the power to redirect and change your experience. If someone says, "I 
want to change my experience," they way to redirect it is to ask, "What do you 
want to experience?" If the person responds, "I want love," you would respond with 
"How (specifically) do you want to be loved?" 
 
There are other ways to direct communication by asking the right questions. 
 
One is the "OUTCOME FRAME." If you ask someone what's bothering 
him/her or what's wrong, you'll get a dissertation on just that. If you ask, "What 
do you want?" or "How do you want to change things?" you've redirected your 
conversation from the problem to the solution. Here are some "outcome 
questions":