Hotel booking process design & usability

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Hotel booking process design & usability 
Travel UCD – February 2003 
HOTEL BOOKING PROCESS 
 
DESIGN & USABILITY 
REPORT
Alex Bainbridge 
Travel UCD 
FEBRUARY 2003 
 
 
 
 
 
Travel UCD - consultants in travel and hospitality website design 
http://www.travelucd.com 
 
© Travel UCD Limited 2003. All Rights Reserved. 
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Hotel booking process design & usability 
Travel UCD – February 2003 
1 
COPYRIGHT ........................................................................................................... 3 
2 
ABOUT THE AUTHOR............................................................................................ 3 
3 
EXECUTIVE SUMMARY ......................................................................................... 4 
4 
INTRODUCTION ..................................................................................................... 7 
4.1 
Why is the user on your website? ....................................................................................... 7 
4.2 
The three phases to an online hotel reservation.................................................................. 7 
4.3 
Multi-room and occupancy combinations .......................................................................... 8 
4.4 
Children – handle with care!............................................................................................... 8 
4.5 Rates 
display ....................................................................................................................... 9 
4.6 
Number of screens .............................................................................................................. 9