Bachelors thesis


Recommendations for further research


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Bog'liq
Shoximardonova Mohinabonu BA Thesis

5.3 Recommendations for further research
It is necessary to conduct further research to find additional types of services in the hotel industry of Uzbekistan. It is necessary to cooperate with the State Committee for the Development of Tourism for the retraining of hotel staff and instructions for international service standards. Due to the fact that new changes and new trends in the field of hospitality are constantly appearing, it is necessary to continue studying and working with the use of new phenomena in practice.

References
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Agaeva N.Yu., Veretennikov A.N. (2017). Mechanisms for improving the efficiency of the quality of recruitment in the hospitality industry.
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Customer Satisfaction, Customer Loyalty and Brand Image: Evidence from Hotel
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Ponomarenko Evgenia Igorevna (2018). Improving the quality of hotel services, pp. 3-10.
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tangible and intangible hotel service quality components. Dunyo (2022) A point system for classifying hotels is being introduced in Uzbekistan to get stars.
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Morozova Lubov, Zemskova Anastasiya, (2017) The influence of service quality on the efficiency of hospitality industry enterprises.


Appendices

List of Tables Page
Table 1 Socio-demographic profile of the respondents…………………………………………………………19

List of Figures
Figure 1 Diagram of Ishikawa. Factors affecting customer satisfaction……………………………………….10


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