Cross- cultural Communication This page intentionally left blank

11–12, 17
barriers to listening 85–6
barriers to transfer of skills and 
knowledge 247
Barry, B. 192
Barsoux, J. 102, 127–8, 130, 278
Basic English 68
BBC World Service 66, 231
Bechtel 246
Beckham, David 232
Beech, N. 138
Beijing Olympics 230, 236–7
Belbin, Meredith 141, 143, 145
Belgium 4, 133, 154, 203, 265
Bennett, Milton 58–60
best practice 96
Bhaskar- Shrinivas, P. 112
bias 37–8, 
42–4, 
103
bilingualism 73
Binyon, Michael 166
Blair, Tony 9, 216, 238
BMW 210
Boas, Franz 3
body language 89
Bollywood 70, 
234
Bond, Michael 37–8, 39, 43
Borge, Victor 148
Boroditsky, Lena 3
borrowings from English 67
borrowings into English 62–3, 63
bowing 92
BP 213
BP/Amoco 242
Brahm Levey, G. 192
Brake, T. 137
Brazil 72, 93, 112
brevity 81
BRIC nations 72, 208–9, 211, 213, 216
British see UK/British
British Aerospace 253
British Airport Authority 246–7
British Airways 231
British Council 64, 66, 225, 228, 235
British languages 65
broadcasting 231
Brooke, M. 247
Buddhism 184–5
Bulgaria 91
Burger King 256
burqa ban 203
Bush, George Sr. 91
Bush, George W. 9, 165
business- specific training 110–11
Byers, Roger 210
Byram, Michael 136, 275
Cadbury’s 210
Café Direct 220
call centres 80
Camp David 165, 171
Canada/Canadians 9, 22, 32–3, 194–5, 
199–200
Canadian International Development 
Agency (CIDA) 104, 115, 243
can- do culture 174
Cantonese 71
Cardon, P. 169, 185
Caribbean 69
CARICOM 209
Carter, Jimmy 200
Cartesian tradition 175
case studies 280
caste system 179
categorization 13–14
Cattell, H. 266
Cattell, R. 261, 267
Cattell’s 16 personality factors 266–7
celebrities 232
Central Europeans 36, 43
Centre for International Briefing 108, 279
Centre for Humanitarian Dialogue 171
Cervantes Institute 228
chairpersons 153–4
change management 254
Channel Tunnel 253
charismatic leadership 131
charities 209
Chartered Institute of Personnel and 
Development, UK 261
Chatelaine, General 171
cheap labour 209, 214–15
Chevron 213
Chile 231
China/Chinese 15, 22, 25–6, 32, 37, 
39–40, 42, 45, 49, 56, 58
communication skills 87, 90
cultural diplomacy and nation 
branding 226–7, 
230–1, 
236–7

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296 Index
China/Chinese – continued
cultural profiling 265
globalization 211–15, 
221
language issues 66, 70–2
leadership 134, 
138
negotiations 168–9, 
183–6
teaching cross- cultural 
communication 276, 279, 281–2
teamworking 150
technology transfer 242, 251, 253–5
China National 213
China Radio International 237
Chinese Communist Party 236
Chinese Confucius Institute 228, 229, 
237
Chinese language 72, 229
Chinese Value Survey (CVS) 37–8, 43, 
184
Chirac, Jacques 66
Chomsky, Noam 3
chromatics 95
Churchill, Winston 15, 87, 178, 232
cinema 234, 
237
citizenship tests/training 194, 198–204
Civil Rights Movement 200
clarification 87
clear objectives for meetings 150–1
climate change 220
Clingendael Institute 108
clothing 93
CNN (Cable News Network) 217
coaching 130, 
244
Coca- Cola 210
codes of conduct 6, 164
coding/transmission/decoding/feedback 
process 10–11
Coe, Sebastian 238
cognitive training 279
Cohen, R. 163–4, 166, 168
Cold War 229, 231
collectivism 33–6, 49, 53, 132, 138, 
146, 178
Collinson, S. 129, 209, 214, 217
colloquialisms 66, 
70
colours 95
committees 173
communication styles 6–7, 7, 260, 262
communication systems 251
competencies 100–1, 129, 136–7, 172
competitive advantage 212
competitive identity 234
competitive listening 85
computer- generated profiles 268
computerized testing 267–8
conceptual fluency 18
concise/expressive communication 
paradigm 8
Concorde 253
Confucianism 38–9,