Cross- cultural Communication This page intentionally left blank

Eurostat Yearbook – Education 276
Eurozone 209
crisis 219
evaluation 85
expatriate failure 104–7, 116
expectations 151, 
262
experiential learning 284–5
exploitation 216
extroversion/introversion 267
Exxon Mobil 213
eye contact 91, 146
FACE approach 87
Facebook 81, 
209
face- saving 138, 148, 167, 169, 182, 185
face- to- face communication 11, 157
facial expressions 91
facilitation 130, 244, 280, 284
factual information 279
failed states 209
failure 104–7, 
116
Fairtrade Foundation 219–20
Falkland Islands 221
false friends/‘faux amis’ 67, 80
family issues 100, 106–7, 119–20, 165
fast/slow communicators 9–10, 79
fear and anxiety 12
Feather, Vic 169
feedback 11–12, 18, 87, 275
Female FTSE 100 Board Report 133
femininity 34–6, 
132
feng shui 186
Fernandez- Armesto, Felipe 191
Fiedler, F. 282
FIFA World Cup 232
financial climate 219
Finland/Finns 49, 56, 87
first- order factors 135
Fisher, R. 163, 169
focus 87
follow- up 155
foreign assignment interest groups 99
Foreign and Commonwealth Office 228
foreign culture questionnaires 288–9
foreign direct investment (FDI) 243, 
245, 251
formal/informal communicators 8–9, 
81–2, 150, 165, 174
Forster, E.M. ix
Fortune Global 500 213
Fortuyn, Pim 202
Foseco case study 149
four dimensions (Hofstede) 30–1, 31
framework approach 269, 270
France/French 26–8, 35, 52
communication skills 90–1, 93–5
cultural diplomacy and nation 
branding 231–2
language issues 70
leadership 131, 
133
multiculturalism and diversity 192, 
194, 201–2
negotiations 168, 
175–6
selection/preparation process 103
teaching cross- cultural 
communication 278
teamworking 144–5, 148, 150–2, 
154–5
technology transfer 253
franchising 256
‘franglais’ 67, 
67, 68
French language 66–8, 74, 79, 229

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Index 299
Fulbright Scholarship 229
future- oriented cultures 27, 52
G8/G20 211, 
213
Gaelic 65
Gamble, A. 192
Gandhi, Mahatma 232
Gap 209
gastronomy 231
Gates, Bill 64
GATT 211
Gazprom 213
gender 34–6, 133–5, 174, 179–80, 183, 
195
General Electric 248
General Motors 220, 248
generalizations 43, 
263–4
German language 73–4
Germany/Germans 7, 10, 22, 24–5, 28, 
32–3, 35–6, 49–51, 56, 58
communication skills 82–3, 94
cultural diplomacy and nation 
branding 231–2, 
235
language issues 70
leadership 131
negotiations 176–8
teamworking 144, 146, 148–55
gestures 90–1
Gibb, Nick 74
Giddens, A. 208
gift- giving 168, 178, 183, 188
give- and- take relationships 146, 174
glass ceiling 134, 174
global corporations 213–14
global media 227, 231
global village 210
globalization 39, 43, 53, 56, 126, 129, 
157, 208–9
components 210–11
cultural convergence 217–18
cultural divergence 218–19
definition 209–10
driving forces 211, 211–12
future trends 219–21
as a myth 214
opposition to 214–17
Global Leadership and Organizational 
Behaviour Effectiveness (GLOBE) 
project 45, 
135, 
268–9
Globish 69
glocalization 218, 
219
Goethe Institut 228
‘Good Tourism’ promotion 230
government interventions 251, 254
Graham, J. 175
graphic profiling 268
graphology 103
Greece/Greeks 56, 91, 95, 154
group leadership 54
‘guanxi’ 186
Guéant, Claude 202
guerilla linguistics 277
Guirdham, M. 115
Gulf states 282–3
Guy, V. 69
Hall, Edward T. 4, 7–8, 10, 20–9, 50
Hall, Mildred R. 4, 10, 20–9, 50
Hall of Birkenhead, Lord 227
Hampden- Turner, C. 47, 274
Han, J. 217
handshakes 92–4
haptics 93
‘haragei’ 181
harmony 146, 184, 186
Harvard Program on Negotiation 163
Havel, Vaclav 219
head- hunters 138
health and safety 250, 254, 256
Heath, Edward 226
heaven/hell definitions 15
Heller, J. 128
Henley Management College 143
Herberger Jr., R. 175
Heseltine, Michael 243
Heywood, A. 192
hierarchies 31–3, 82, 175, 178–9
high/ low- context communicators 21–3,