Cross- cultural Communication This page intentionally left blank

23, 28–9, 29, 50, 82, 155, 165, 187
hijab ban 201–2
Hildreth, J. 232, 236
Hill, C. W. 210
Hill, W. 291
Hindi 10, 70, 73, 79
Hinglish 70, 179
historical factors 265
Hofstede, Geert 4, 5, 7–8, 20, 25, 
29–46, 49, 53, 111, 114, 132, 184
research reviewed 42–5
sixth dimension 40–1

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300 Index
Hofstede, Gert Jan 30, 39
Hokkien 70
Hollywood 234
homogenization 217
Honda 210, 
247
honeymoon stage 114
Hong Kong 40, 71
Hong Kong International Airport 246
hospitality 168, 
176, 
183
hosting events 227
House, Robert 45, 135, 268
HSBC 94, 103, 242
Hu, President 236
hugging 92
human resource management 100, 
107, 134
humanitarian issues 226
humour 4, 82, 148–9, 165–6, 173–4, 
177, 182
Hungary 49, 
248
Huntington, Samuel 73, 216, 218, 264
Hurn, B. 102, 133, 149
Hussein, Saddam 92, 166
Iberia 231
IBM 29–30, 
44
iceberg analogy 5–6
ice- breakers 88, 
148, 
165
ignorance 12, 
16
IKEA 217
illegal immigration 204
immigration 198, 204–5, 232
implicit/explicit culture 5–6
inappropriate locations 86
inappropriate technology 251
inattentiveness 86
INCA Project 136
inclusion 146
India/Indians 27, 39–40, 45
communication skills 79–80, 91, 94–5
cultural diplomacy and nation 
branding 231–2
globalization 213, 
215
language issues 63, 69–70, 72–3
negotiations 179–80
Indian Oil 213
indigenous minorities 203
individual leadership 54
individualism 31, 
33–6, 
34, 41, 49, 53, 
132, 146
Indulgence versus Restraint (IVR) 31, 
40–1, 41, 44
industrial psychology 29
Industrial Training Research Unit 143
inequalities 31–3, 
214–17
inner/ outer- directed people 52
insecurity 14, 
16
‘Inshallah’ 188
insiders and outsiders 22
inspirational leadership 131
institutional globalization 210–11
insularity 74
intangible property rights 255
integration 59–60, 119, 194, 201–3
interactive learning 275–6
intercultural skills 205
interdependence 208–9, 
220
international aid 227, 230, 244–5, 
245
international communities 99
International Finance Corporation 242
international graduate 
programmes 138
International House, London 108
International Joint Ventures (IJVs) 48, 
141, 245, 251–4
international management 102, 126, 
126–7, 128, 128–9
International Monetary Fund 
(IMF) 209, 210, 211, 242
international negotiation 
see negotiation
International Olympic Committee 235, 
238
international organizations 225, 227
internationalization 142
Internet recruitment 138
interpersonal skills 243, 249
interpretations 85
interpreters 148, 152–3, 167–8, 248
interruptions 10, 85, 153, 187
intonation 79
Iran 209
Iraq War 228
Israelis 33
IT developments 212
Italy/Italians 22, 29, 51, 56, 58
communication skills 90–1, 93–4
cultural profiling 265
language issues 70

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Index 301
leadership 131, 
133
negotiations 168
teamworking 145, 149–50, 154, 156
Jackson Personality Inventory 103
Japan/Japanese 7–8, 15, 17, 22–3, 25–6, 
28, 31, 33–7, 40, 49, 51–2, 56
communication skills 79–81, 87, 
90–5
cultural profiling 271
globalization 212–13, 
220
leadership 132, 134, 138
negotiations 167–70, 
180–3
teamworking 146, 149–50, 152–4
technology transfer 247
Japan Post Holdings 213
Jenkins, N. 149
‘jikoshokai’ 182
Joynt, P. 138
Kachru, Braj 69–70
KcKenna, E. 138
Kennedy, John F. 195
Kentucky Fried Chicken 256
Kenya 171
Kerley, D. 243
Khan, Keith 238
kissing 94
knowledge agreements 246
knowledge transfer 110, 242, 254
barriers 247, 247–52
Korea/Koreans 22, 36, 56, 95, 231
North 209
South 15, 40, 91, 134, 138
KPMG 110, 
242
Kraft 210
Krio language 69
Lagarde, Christine 211
‘laïcité’ 201
laissez- faire leadership 130
language issues 3–4, 58, 78–80, 82–3, 
147, 152–3, 166–7, 181, 197–8, 
248–9, 254, 264–5
see also individual languages
language teaching/training 73–4, 109, 
148, 189, 229, 248–9, 276–7
Latin America/Americans 9, 25, 31–6, 
41, 49–50, 58, 66, 73, 82, 90–4, 146, 
263
Latin cultures 26, 32, 81, 83, 92, 134, 
151
Latin language 64–5
layers of culture 52–3
layout of meetings 151
laziness 12
leadership 54–5, 154, 260, 262
across cultures 126–9
criteria for success 128–9
cross- cultural implications 133
definition 125
development for women 133
and gender 133–5
global leadership training 135–7
styles 129–33
learning outcomes 284
learning styles 275–6, 284–5
Lebanon 235
legislation 193, 
196–7
less developed countries (LDCs) 214–16, 
219–20, 230, 244
Levin, A. 127
Levitt, Theodore 217
Lewicki, R. 171
Lewis, Richard D. 9–10, 21, 25, 44, 
56–8, 83, 130, 133, 268
Lewis Cultural Model 57, 262
licensing 255–6
lifestyle factors 260
linear- active cultures 56, 58, 130
lingua franca 64, 64–5, 73, 78–9, 229
linguistics 2–3
listening skills 17, 83–7, 170–1
Livable Rotterdam Party 202
local knowledge 247–8, 253
London Olympics 237–9
London terrorist attacks 2005 192
long- term orientation (LTO) 31, 37–40,