Cross- cultural Communication This page intentionally left blank

participation style in meetings 155
participative management 130
particularism 48–9, 
53
Pascal, Blaise 15
passive listening 85
past- oriented cultures 27, 51
patois 69
perception 14–18
perception distance 145
perception exercises 290–1, 291
performance management 138, 250
Perham, Marjorie ix
‘Permanent Sovereignty over Natural 
Resources’ UN Resolution 253
Permex 213
personal issues 100
personal relationships 146, 179, 186–7
personal space 28, 94, 151
personality factors 265–72
personality testing 266
Petrobus 213
Phillips, Trevor 198
phonetic/ non- phonetic spelling 66, 71
ping-pong/bowling communicators 9–10
Pinker, Steven 3
piracy 220–1
Pizza Hut 256
Plain English Campaign 68
Poland 86, 
248
political elements 43, 220, 226, 234, 
265
pollution 217
polychronic cultures see monochronic/
polychronic cultures
popular art 229
population control 40
Portugal 35, 
49, 
154
posture 92
poverty 215–16
power distance index (PDI) 8, 31–3, 
32, 129, 132, 184
PowerPoint 83
pragmatic approach 173
prayers 187
pre- departure training 108
prejudice 16, 
85, 
145–6
preliminaries 25
preparation 150, 162, 165, 176
preparatory training 100, 102, 106–8, 
110
presentations 82–4, 
277
present- oriented cultures 27, 51
PricewaterhouseCoopers 106, 
242
primary leadership dimensions 135
primary team- roles 143
production globalization 210
professional differences 264
progress 250
project definition 249, 251, 254
promotion systems 51
protectionism 214, 
217
protest 215
protocol 154, 164, 277
proverbs 285, 285–6
proxemics 94
psychological assessments 103–4
public/private spheres 50, 88
punctuality 152, 
180
Putin, Vladimir 165
quality control 250, 254, 256
questions, ability to ask 88
quotas for minorities/women 133, 
194–5
race issues 265
RADAR profile 269–71
Radebaugh, L. 247
rationalism 54, 
175
Ravitch, D. 192, 194
reactive cultures/managers 56–7, 131
Received Pronunciation 72
receiving 85
recession 204
recognition of difference 142
recovery stage 114–15
recruitment 137, 260, 265–6
Rees, C. 137
reflecting 87, 
89
refusals 180, 
185
regeneration 237
regional differences 264
regionalization 214
relationship orientations 48–51
relationship with nature 52
relationship with time 51
relativism 42
religious sensitivity 80, 93, 152, 187–8, 
201, 247, 260, 265
remembering 85

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Index 305
repatriation 117–22
repeating 86
Research and Development 253
resistance to change 250–1
respect 82
responding 85
responsibility 16, 
138
restraint 40–1
reverse culture shock 117–19
reversion 119
Richard Lewis Communications 261, 
268
Rieth, Lord 231
right response/right message 10
‘ringi-sho’ 271
risk 36–7, 175, 212, 245–6, 253
Ritterband, David 238
rituals 42, 
279
role playing 283–5, 284
Ronen, S. 263
Roosevelt, Theodore 200
Rosneft 254
Rugman, A. 129, 209, 214, 217
Russia/Russians 42, 72, 93, 131, 165, 
171, 178–9, 221, 229, 251, 253–4
Russian language 73
Saatchi & Saatchi 238
Sainsbury’s 209
salad bowl approach 194
Sapir, Edward 3
Sapir- Whorf Hypothesis 3
Sarkozy, Nicolas 202
Saudi Arabia 246
Saussure, Ferdinand de 2
Scandinavian countries 7, 22, 25, 29, 
32–3, 35, 50, 83
Schein, Edgar 125
Schengen Agreement 197
Schneider, S. 102, 127–8, 130, 278
Schutz, W. 146
science 230
Scott, J. 169, 185
screening methods 102–4
secularism 201
security concerns 157, 252
selection process 100, 102–4, 137–8, 
143, 145, 252, 265, 271
selective listening 85
self- awareness training 156
Self- Perception Inventory Analysis 143
semiotics 2–3
seniority 82, 154, 164, 168, 181–2, 247
Shanghai Expo 2010 230, 244
shared experiences 164–5, 187
Shaw, George Bernard 71
Shell 6, 103, 105–6, 213
Expatriate Survey 105
Shenkar, O. 263
short- term orientation (STO) 31, 
37–40, 39, 44
Shuler, R. 142
Sierra Leone 69
signposting, signalling, summarizing 
approach 83–4
silence 79–80, 87, 95, 152, 170, 181, 
187
simulation 283–5,