Draft National Tourism Policy 2022 12 th

5.10. 
Global Partnerships
The main objective of global partnerships and international collaborations is to 
leverage best practices from across the world. Such collaborations will immensely 
enrich domestic training programmes by enhancing their quality through learnings 
from successful international models of skilling, engaging with industry, etc. This is 
particularly important in tourism and hospitality sector, which is catering to the 
needs of foreign tourists also. It is important that our workforce understands 
customer needs and requirements so that it can serve them well and enhance visitor 
satisfaction. 
5.11. 
ICT Enablement
5.11.1. Speed and Scale need digital learning platforms
Promotion of only brick and mortar facilities will not ensure the speed and scale 
required for skill development in tourism and hospitality sector. The use of 
technology will be leveraged to scale up training facilities, enable access to remote 
areas and increase cost-effectiveness of delivery of training. A responsive and agile 
sectoral Labour Market Information System (LMIS) will be created for aggregating 

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demand and supply of skills to help align efforts towards bridging the existing and 
expected skill gaps.
5.11.2. Online Incredible India Tourist Facilitator Certification Program
Ministry of Tourism has successfully demonstrated use of ICT for skill training in 
implementing Incredible India Tourist Facilitator (IITF) Certification Programme. It is 
an online programme where one can learn about tourism at his own time, space, 
path and pace. The successful completion of this programme would enable the 
learner to become a Certified Tourist Facilitator of Ministry of Tourism.
5.12.