Front office management I

Procedure for issuing a locker

1. 
   Upon a request from a guest, look for an empty locker
   
2. 
   Hand over the safety locker registration card to the guest to complete.
   
3. 
   Write down the locker nos on the registration card.
   
4. 
   Have the guest sign the card at two places, one as a specimen signature and the other as the confirmation signature.
   
5. 
   Deposit the cards in rack against the locker nos.
   
6. 
   Turn the cashier’s key in the locker on the appropriate key hole.
   
7. 
   Let the guest use his/her key to open the locker.
   
8. 
   Leave the premises to give the guest privacy to load the locker
   
9. 
   The guest will lock with his/her key and the lockers gets locked completely by itself.
   

Withdrawal from Safety Box

When a guest wishes to take out items from the safety box the following procedure may be followed by the front office cashier.

1. 
   Escort the guest to the safety locker.
   
2. 
   Request the guest to open the locker with his/her key.
   
3. 
   Open the locker with the cashier key
   
4. 
   Ask the guest to put the date & time. Sign of the locker card to monitor when he/she opens the locker.
   
5. 
   Leave the guest inside the locker room alone to retain his privacy.
   
6. 
   Return the card to the safety deposit locker rack
   

Surrender of Safety Box

1. 
   Escort the guest to safety lockers
   
2. 
   Request the guest to open the locker with his/her key.
   
3. 
   Also put the cashier’s key in the locker & open
   
4. 
   Ask the guest to put the date & sign on the locker’s card at the appropriate place.
   
5. 
   Let the guest empty the locker in your presence.
   
6. 
   Take the possession on the guest key.
   
7. 
   Lock the box with the keys
   
8. 
   Return the key to the rack
   
9. 
   Post the appropriate charges if any for the use of safe deposit box to the guest folio.