Hotel booking process design & usability

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Hotel booking process design & usability 
Travel UCD – February 2003 
e. two rooms, one with two adults, one with one adult (same room type / rate, 
different occupancy level)
f. two rooms with two adults in each, one a superior double, one a standard double 
(different room / rate type, same occupancy level) 
8. If you cannot implement all multi-room combinations, let the user knows that they can 
achieve their chosen combination by completing the entire reservation process multiple 
times 
9. The entry of multi-room and occupancy requirements should either be at the start or be 
integrated into the booking process (to enable the rates with the correct occupancy levels 
to be displayed).
10. Place the multiple-room booking functionality in all booking-process paths rather than 
only on an advanced search page 
11. If you are asking the user for the number of guests at the start of the booking process, 
make it clear whether your are referring to the number of guests per room or total number 
of guests 
7.2 Displaying rate values 
12. Let users know whether the rate is for the total stay or per night, whenever a rate or rate 
range is stated 
13. Let users know whether the rate is per person or per room, whenever a rate or rate range 
is stated 
14. Let users know whether the rate is inclusive or exclusive of tax or supplements.
15. Let users know whether the rate is inclusive of value added elements, such as breakfast 
16. Let users know whether the rate is quoted for single or double occupancy – in particular 
if the user has not yet supplied that information at the start of the booking process. 
17. Aim to show rates that are inclusive of sales tax, wherever possible.
18. Display the currency for each rate. 
7.3 Children 
19. If you allocate children to rooms, ensure that it is clear to the user whether they have to 
allocate at least one adult to each room 
20. Ensure that you mention, in the help or FAQ section, an explanation of the regulations 
surrounding reservations including children 
21. Ensure that the age that a child is considered an adult, within each hotel, is clearly shown