Instructor variant I part (60 points) Topic

Variant IX
Part 1 (60 points)
Topic: You subscribed to company Turon Broadband Internet with subscription number: 123-456-789. You were supposed to get a high-speed Fiber Optic Internet connection but your attempts to contact your customer support representatives to help you regarding this matter continue to be unresolved and neglected until this day. Since you are a software developer, it is causing some financial damages. You are not satisfied with the service offered by your ISP (Internet Service Provider).
Write a letter of complaint to the director of Turon Broadband Internet. Write one paragraph for each of the topics below. The letter should be at least eighteen to twenty (18-20) sentences. Write no less than 200 words. Revise your letter, if necessary. Pay attention to your vocabulary (legal terminology), grammar, letter format, sentence structure, word order and spelling. Do not copy and paste the topic.
1. Salutation
2. Explain the detailed explanation of the problem.
3. Offer some suggestions to the problem and ask to deactivate your subscription and refund the payments you have made.
4. State your position on this issue and use reasonable examples to justify your position.
5. Make a conclusion how such situation should be resolved and what could be the decision of the judge based on legislation if you go to the court with a similar claim.
6. Closing remarks.

Variant X
Part 1 (60 points)
Topic: You purchased a “DELL” personal computer from a reputable computer store in your city. The store agreed to deliver the computer and set it up for you in your home but when it was delivered, the deliveryman claimed that this was not part of his job. You are dissatisfied with the false advertising of the service offer to attract customers.
Write a letter of complaint to the administrator of computer store. Write one paragraph for each of the topics below. The letter should be at least eighteen to twenty (18-20) sentences. Write no less than 200 words. Revise your letter, if necessary. Pay attention to your vocabulary (legal terminology), grammar, letter format, sentence structure, word order and spelling. Do not copy and paste the topic.
1. Salutation
2. Explain the detailed explanation of the problem.
3. Offer some suggestions to the problem and ask to send a technician to install it immediately.
4. State your position on this issue and use reasonable examples to justify your position.
5. Make a conclusion how such situation should be resolved and what could be the decision of the judge based on legislation if you go to the court with a similar claim.
6. Closing remarks.