Baby face qualitative Evaluation

Additional training requested 
When asked what could be improved, 20 staff members requested additional training on the 
following topics:
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Working with families and children experiencing domestic violence
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Working with children with special needs (including autism, impaired hearing, 
developmental disabilities, fetal-alcohol syndrome, and socio-emotional issues)

Traditional teachings, especially around birth rituals and childcare
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Screenings and identifying client needs

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Baby FACE 
Wilder Research, January 2015 
 
Qualitative Evaluation 
35 
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How to train parents on the basics of parenting
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Computer literacy for Parent Educators
A few also would like the opportunity to go to trainings in their area. 
Technical assistance 
Eight parent educators had no suggestions for improvement regarding the technical assistance. 
Five staff members (4 supervisors, 1 parent educator) would like the technical assistants to do 
more frequent site visits, and three staff members (2 parent educators,
1 supervisor) would like to see more communication on changes in paperwork protocols. Two 
parent educators referenced a lack of cultural and historical understanding of Native groups on 
the part of the technical assistants and recommended more cultural competence training be 
required of those providing TA. 
It is impressive how the national office could do it so well from a long distance. They weren’t here, 
but it was almost like they were here looking over you. 
It would be nice if they would come out once a month to make sure we are doing everything. It 
would be nice to see them a little bit more. We [see] them every three months or so, but not as 
often as we would like to see them. 
Personally, I feel there is some type of disconnect between the evaluators and what happens 
within the borders of the reservation. It would be really nice to get evaluators that understand 
reservation life and the dynamics of the community. 
Eight staff members (seven parent educators and one supervisor) mentioned the assistance provided 
during the monthly calls. While most found them helpful, at least to a point, a few respondents 
felt the monthly phone calls were less helpful than other components.
On a teleconference, you can’t hear everyone or everything. I think the monthly calls were very 
helpful, [but only] to a certain point because there were times you couldn’t really hear anything at 
all.
Supervision
Twenty-three of the parent educators across 14 sites reported that their supervisors were helpful 
and supportive of them. When asked, parent educators cited a number of ways their supervisors 
supported them, including: regular check-ins; the supervisor’s general knowledge of the parent 
educator’s caseload and day-to-day activities, as well as the culture in which they work; assistance 
with logistical items such as requisitions, ordering/purchasing materials, and spot-checks to Visit 
Tracker; assistance with brainstorming or offering suggestions when faced with challenges or