Customer Service Problem-Solving Techniques to Improve Your Sales

Sending follow-up emails is the most effective technique to keep in touch with them about the solution’s progress.
Kapture’s help desk software allows you to send emails from the same system that you use to respond to customer queries. You really don’t need to use traditional mail services for this. Likewise, the merits of a single sign-on help desk are many.

• Use Visual Content

Your customer service representative can solve customers’ problems in a more comprehensible and exciting manner by offering them visual troubleshooting guides. 
The best options are videos, graphical flow diagrams (depicting step-by-step instructions), or screenshots to resolve some of the very minor yet frequent issues. 
Kapture’s knowledge base feature allows you to store and manage information in just about any format, which includes videos, images, and documents, that can be accessed via self-help tools.
This not only saves your time but also gives customers a quick and intelligible solution to their problems.

• Offer an Incentive to Customers

Just to make sure that the recent product or service issue your customer faced did not bring any scar to your relationship, it is a supersmart way to butter up the bond with incentives. 
Offering incentives to clients can help you gain their loyalty, and they may decide to wait until you fix their problem rather than looking for solutions elsewhere.
Incentivizing clients to compensate for the inconvenience encourages them to stay loyal.
Consider presenting a coupon or voucher, for instance, on the next transaction if you want to motivate a customer to use your service again.

• Self-Help Option For Your Customers

Provide self-help capabilities such as AI chatbots, knowledge base, or interactive discussion forums so that customers can search, find and resolve problems on their own. AI-powered chatbots offer responses to customer queries contextually.
Do not undermine the convenience of a self-service. This is the most preferred channel of help by customers as revealed by many surveys.
Kapture’s AI and Machine Learning-powered self-serve tools are a fantastic approach to support your tech-savvy customers.

Image: Chatbot powered by Kapture
Customers that are happy with your service will stay longer, become repeat customers, and recommend your service to their friends and colleagues.
That’s why it’s critical to cultivate a customer-centric culture within your organization.
Remember to go the customer problem-solving way to create exceptional customer experiences.
Kapture’s AI-based solutions can assist you in effectively managing the entire customer service process and wowing your clients with customer delight factors such as

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  Work-flow automation capabilities
  
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  Omnichannel communication
  
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  Self-help features
  
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  Run automatic surveys
  
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  Generate survey reports
  

Our solution is easy to use and integrates with other services like cloud telephony, social media, eCommerce, ERP, and others making it easy to collate the information at a centralized location.
Kapture, a customer service automation platform helps your team on how to serve and delight customers right from any touchpoint- and translate those efforts into building a loyal customer base.
Finally, follow the sound and systematic customer service problem-solving techniques outlined in the blog to win your customer’s hearts.



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