Option 1 Definitions of management

2.Steps of quality control
Quality control is a key component of a well-run business. A quality control program helps to ensure your small business is delivering a consistent product, service, and customer experience. Developing quality control processes allows your business to operate without you, making it easier to expand into new locations, delegate duties, and even sell your business when the time comes.Business growth requires careful attention to both dollars and people, and quality control helps ensure you’re monitoring both. If your products or services are of poor quality, you'll spend a lot of time and money redoing them and cutting into your profit margins. If customers aren't happy with the quality of your products and services, they'll stop doing business with you. As word spreads, you’ll gain a reputation for poor quality, making it harder to attract and keep customers and employeesHere are 6 steps to developing a quality control process:1.Setyourqualitystandards. ... In some industries, you may have to meet quality standards set by an outside body, such as an industry association, the local health and safety inspector, or a government regulatory agency. In others, there aren't any official quality standards, so you'll need to set your own. 2.Decide which quality standards to focus on. ... Of course, you want to ensure quality in all aspects of your operation. However, begin by focusing on the most important measures — those that have the biggest effect on your profits and your customer experience. This will enable you to get results quickly and also keeps you and your team from becoming overwhelmed. 3.Create operational processes to deliver quality. ... W. Edwards Deming, the founder of modern quality control, believed that well-designed processes lead to high-quality products and services. If you create good processes, continually measure the results of the processes, and work to consistently improve the process, your product or service will get better and better. 4.Reviewyourresults. ... Most business software, from financial and accounting apps to customer relationship management or customer service tools, lets you customize the information you collect and use dashboards to view it at a glance. Review your data regularly to see how well your company is meeting its quality standards. 5.Getfeedback. ... Use measurable feedback from external sources, such as customer surveys, online ratings, reviews, and net promoter scores (NPS), to get a fuller picture of product and service quality.  6.Makeimprovements. Once you’re meeting your quality control standards, don't stop there.